Global Enterprise Technical Support:
Enterprise Helpdesk includes integrated L1, L2 and L3 global enterprise technical support across applications. Services are rendered across a range of media including voice, e-mail and web. Enterprise Helpdesk has been one of Competent Systems BSG's key offerings since inception. We have a cumulative experience of 8 customers, with over 10 million minutes of talk time serving customers across industries, geographies and languages. Our teams have expertise in handling all kinds of ticketing and CRM tools.
Enterprise Helpdesk Service Offerings include:
• Common off-the-shelf applications.
• Enterprise Applications like SAP, JDE, etc..
• Applications Suites - Ariba, Oracle.
Customer Support Services:
Customer Support Services includes broadband customer support, telecom billing support and insurance policy support services which are rendered across a range of media including voice, e-mail and web.
Our Customer Support Services include:
• Broadband Customer Technical Support.
• Telecom Customer Billing Enquiries and Support.
• Insurance Policy and Renewal Support.